Customer Service 102: How to Care for the King

Well, its globally recognized that customer is king. Never mind, some customers may not have any sense of royalty in their attitude or behaviours. Some of them are quite rude and uncouth. Others are outright criminals; who do you think is committing all the murders, theft, corruption etc? They are guys who in the next … Continue reading Customer Service 102: How to Care for the King

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When Success is a Danger to the Business

Success in business as in all other areas of life is usually a journey and not a static point. However, there will be good indications that your business is succeeding. You will experience positive customer numbers, sales volumes and revenues and even profits. As an entrepreneur, apart from experiencing heightened levels of independence you will … Continue reading When Success is a Danger to the Business

Customer Service 101: How To Improve Yours

How is important customer service to you? Funny how everyone of us demands the best possible service yet we hardly offer the same to those whom we serve. There are many dimensions in which your biz can meet and even exceed customer expectations. Every business should aspire to get there. I often like to challenge … Continue reading Customer Service 101: How To Improve Yours

Why Entrepreneurs Are Not Interested in Your Consultancy.

The relationship between an entrepreneur and a provider of professional services is supposed to be symbiotic. However, that is hardly the case. Even when they have to work together, it’s always a difficult situation for both the provider and the entrepreneurs (buyer). To be competitive, SMEs need to professionalize and very seriously so. While the … Continue reading Why Entrepreneurs Are Not Interested in Your Consultancy.

A Board for your Biz? Why and How to Get One

What is more challenging to an entrepreneur than carrying all the responsibility for your biz on your shoulders? Unlike in employment where you have the benefit of supervisory management, as an entrepreneur you are everything. Your life, that of your biz, employees, suppliers and even buyers depend on you. Most often, you do not possess … Continue reading A Board for your Biz? Why and How to Get One

How to Run a Successful Freelancing Business

So. You have studied and eventually graduated? Congratulations, you are among the roughly 500k Kenyans graduating from our colleges and universities every year. Usually, the feel good lasts only a few days after graduation. You hit the streets searching for a job and realize there aren’t as many jobs. Nothing stretches the soul like the … Continue reading How to Run a Successful Freelancing Business

Five Affordable Employee Plans for Small Businesses

Imagine this. You are a founder/entrepreneur who has been having to pull 80 hour weeks. You find most of your time taken by menial and routine work in the office. The question of hiring extra staff is even out of your mind completely. In any case, your hustle is still small enough for you alone … Continue reading Five Affordable Employee Plans for Small Businesses