Customer Service 102: How to Care for the King

Well, its globally recognized that customer is king. Never mind, some customers may not have any sense of royalty in their attitude or behaviours. Some of them are quite rude and uncouth. Others are outright criminals; who do you think is committing all the murders, theft, corruption etc? They are guys who in the next … Continue reading Customer Service 102: How to Care for the King

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Customer Service 101: How To Improve Yours

How is important customer service to you? Funny how everyone of us demands the best possible service yet we hardly offer the same to those whom we serve. There are many dimensions in which your biz can meet and even exceed customer expectations. Every business should aspire to get there. I often like to challenge … Continue reading Customer Service 101: How To Improve Yours

Does Sustainability Matter in Your Business?

  I was recently talking to a friend who couldn’t understand why I limit my farming venture by use of drip irrigation when I have the possibility to use fallow irrigation and have much more produce. It’s a tricky question because here we are choosing between the immediate returns and the long run possible lack … Continue reading Does Sustainability Matter in Your Business?

Why Entrepreneurs Are Not Interested in Your Consultancy.

The relationship between an entrepreneur and a provider of professional services is supposed to be symbiotic. However, that is hardly the case. Even when they have to work together, it’s always a difficult situation for both the provider and the entrepreneurs (buyer). To be competitive, SMEs need to professionalize and very seriously so. While the … Continue reading Why Entrepreneurs Are Not Interested in Your Consultancy.

Why Your Good Business is Informal

For starters, the informal sector is potentially the largest ‘employer’ in Kenya today. Its contribution to national income is very large despite there being very little accounting for it. However, by being informal, then there is very little support that goes to the sector from government. Not even the basic amenities. Ever wanted to use … Continue reading Why Your Good Business is Informal

How to Make a Business Plan

It is severally and strongly so, recommended to have biz plan as you venture into business. Many entrepreneurship promotion organizations offer training on how to go about developing one. So much material and templates online for self-help. However, you will also get professional assistance from consultants if you need. A good plan will need you … Continue reading How to Make a Business Plan

Choosing the Right Business Partner (2)

As we have seen in the previous article… Every business can benefit from having a partner. The difference however, is how it goes about recruiting a partner and what the partner brings in to the biz. You want to get someone who really brings value into the biz and essentially someone who know comfortably well. … Continue reading Choosing the Right Business Partner (2)