Well, its globally recognized that customer is king. Never mind, some customers may not have any sense of royalty in their attitude or behaviours. Some of them are quite rude and uncouth. Others are outright criminals; who do you think is committing all the murders, theft, corruption etc? They are guys who in the next … Continue reading Customer Service 102: How to Care for the King
How is important customer service to you? Funny how everyone of us demands the best possible service yet we hardly offer the same to those whom we serve. There are many dimensions in which your biz can meet and even exceed customer expectations. Every business should aspire to get there. I often like to challenge … Continue reading Customer Service 101: How To Improve Yours
Every small business would also want to be innovative but how does get to be innovative? An innovation ready business will have some of the 1.Deliberate You want to be innovative you must pursue innovation and consciously so. Have a vision and a strategy for innovation which complements with your overall organization strategy. It’s not … Continue reading 8 Characteristics of an Innovative Business
Let’s try this. Can you tell the difference between creativity, Innovation, Invention, discovery, technology? Well, it’s not important that you are able to tell the fine differences, that’s for academics. However, its not bad to also have a basic understand of the same. Creativity for me is a disposition (tendency, character) that precedes and is … Continue reading Innovation 101 for SMEs
It was always going to be difficult to write on this especially with the recent news and happening around the country. In a country where there are newspaper adverts to join the cartels why would one really work in building a business around tendering? But it can be done. It has to be done. World … Continue reading Tenderpreneurship: How to Play it Clean
I was recently talking to a friend who couldn’t understand why I limit my farming venture by use of drip irrigation when I have the possibility to use fallow irrigation and have much more produce. It’s a tricky question because here we are choosing between the immediate returns and the long run possible lack … Continue reading Does Sustainability Matter in Your Business?
The relationship between an entrepreneur and a provider of professional services is supposed to be symbiotic. However, that is hardly the case. Even when they have to work together, it’s always a difficult situation for both the provider and the entrepreneurs (buyer). To be competitive, SMEs need to professionalize and very seriously so. While the … Continue reading Why Entrepreneurs Are Not Interested in Your Consultancy.