Customer Service 102: How to Care for the King

Well, its globally recognized that customer is king. Never mind, some customers may not have any sense of royalty in their attitude or behaviours. Some of them are quite rude and uncouth. Others are outright criminals; who do you think is committing all the murders, theft, corruption etc? They are guys who in the next … Continue reading Customer Service 102: How to Care for the King

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How to Dig Yourself out of the Debt Hole

While one half of entrepreneurs are faced with a problem of accessing loans, the other is faced with trying to find an easy way of preventing them from drowning in debt. The Kenyan market is awash with so much easy money now offered via all manner of channels. With so much on offer it is … Continue reading How to Dig Yourself out of the Debt Hole

When Success is a Danger to the Business

Success in business as in all other areas of life is usually a journey and not a static point. However, there will be good indications that your business is succeeding. You will experience positive customer numbers, sales volumes and revenues and even profits. As an entrepreneur, apart from experiencing heightened levels of independence you will … Continue reading When Success is a Danger to the Business

Customer Service 101: How To Improve Yours

How is important customer service to you? Funny how everyone of us demands the best possible service yet we hardly offer the same to those whom we serve. There are many dimensions in which your biz can meet and even exceed customer expectations. Every business should aspire to get there. I often like to challenge … Continue reading Customer Service 101: How To Improve Yours

8 Superstitions Associated With Business

Have you noticed that much as business is a very practical matter, it is never too far from superstition. If you wish you can study business management up to PhD level and never once will you ever come across the concept of superstition. However, out there in the real world, it is very much a … Continue reading 8 Superstitions Associated With Business

The Big 4: Breathing Life to the Manufacturing Agenda

I should start by commending the president for this bold Big 4 Agenda especially the part of Manufucturing. It holds a place that is very dear in my heart. To remind him though, we have been here before done that and failed. Upon independence, we set up the Kenya Industrial Estates, ICDC etc. to see … Continue reading The Big 4: Breathing Life to the Manufacturing Agenda

Tenderpreneurship: How to Play it Clean

It was always going to be difficult to write on this especially with the recent news and happening around the country. In a country where there are newspaper adverts to join the cartels why would one really work in building a business around tendering? But it can be done. It has to be done. World … Continue reading Tenderpreneurship: How to Play it Clean