YOUR BUSINESS NEEDS YOU IN TOP MENTAL FORM

The life of a small business owner is one that is run on an environment akin to a pressure cooker. There are usually so many dynamics and in most cases all happen at once. Aside from running a business, you are also responsible for your employees, your customers, your suppliers, your family and also your … Continue reading YOUR BUSINESS NEEDS YOU IN TOP MENTAL FORM

Customer Service 102: How to Care for the King

Well, its globally recognized that customer is king. Never mind, some customers may not have any sense of royalty in their attitude or behaviours. Some of them are quite rude and uncouth. Others are outright criminals; who do you think is committing all the murders, theft, corruption etc? They are guys who in the next … Continue reading Customer Service 102: How to Care for the King

When Success is a Danger to the Business

Success in business as in all other areas of life is usually a journey and not a static point. However, there will be good indications that your business is succeeding. You will experience positive customer numbers, sales volumes and revenues and even profits. As an entrepreneur, apart from experiencing heightened levels of independence you will … Continue reading When Success is a Danger to the Business

Customer Service 101: How To Improve Yours

How is important customer service to you? Funny how everyone of us demands the best possible service yet we hardly offer the same to those whom we serve. There are many dimensions in which your biz can meet and even exceed customer expectations. Every business should aspire to get there. I often like to challenge … Continue reading Customer Service 101: How To Improve Yours

8 Characteristics of an Innovative Business

Every small business would also want to be innovative but how does get to be innovative? An innovation ready business will have some of the 1.Deliberate You want to be innovative you must pursue innovation and consciously so. Have a vision and a strategy for innovation which complements with your overall organization strategy. It’s not … Continue reading 8 Characteristics of an Innovative Business

Innovation 102: How SMEs can innovate

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The challenge with innovation is that the “techies” have taken and almost owned it entirely. You mention innovation and the average person immediately envisions digital apps and online capabilities. This piece will seek to expand our appreciation of innovation by exploring a few options on how an ordinary non-tech biz can innovate. While innovation can … Continue reading Innovation 102: How SMEs can innovate

Innovation 101 for SMEs

Let’s try this. Can you tell the difference between creativity, Innovation, Invention, discovery, technology? Well, it’s not important that you are able to tell the fine differences, that’s for academics. However, its not bad to also have a basic understand of the same. Creativity for me is a disposition (tendency, character) that precedes and is … Continue reading Innovation 101 for SMEs

Tenderpreneurship: How to Play it Clean

It was always going to be difficult to write on this especially with the recent news and happening around the country. In a country where there are newspaper adverts to join the cartels why would one really work in building a business around tendering? But it can be done. It has to be done. World … Continue reading Tenderpreneurship: How to Play it Clean

Why Entrepreneurs Are Not Interested in Your Consultancy.

The relationship between an entrepreneur and a provider of professional services is supposed to be symbiotic. However, that is hardly the case. Even when they have to work together, it’s always a difficult situation for both the provider and the entrepreneurs (buyer). To be competitive, SMEs need to professionalize and very seriously so. While the … Continue reading Why Entrepreneurs Are Not Interested in Your Consultancy.

Building Your Business on Values

Values is a set of principles that give character to your biz and define what your biz is all about. Values empower both your partners, staff and customers towards ensuring that your biz is able to meet the needs and expectations of its stakeholders. A rational being will have a set of natural principles that … Continue reading Building Your Business on Values